Frequently Asked Questions
89ld FAQ — Answers to All Your Questions
From opening an account to claiming bonuses, making deposits, and VIP benefits — here you will find straightforward and honest answers to the most frequently asked questions from Bangladeshi players about 89ld.
Whether you are new to 89ld or a returning player, having questions is perfectly normal. On this page we have provided detailed answers to the most frequently asked questions about account verification, deposits and withdrawals, login issues, welcome bonus terms, and VIP cashback. If you do not find an answer, our 24/7 support team is always ready.
Account Verification
Yes, all your identity and personal information is protected through SSL encryption. 89ld never sells or shares your information with third parties. Only the documents needed for account verification are collected, and they are stored in accordance with the privacy policy.
Yes, the name you enter on your account must exactly match the name registered on your bKash, Nagad, Rocket, or Upay wallet. If the names do not match, your withdrawal request may be held up. So it is important to enter the correct name at the time of registration.
The account verification process is primarily for your own protection. It ensures that no one else can access your account and that any winnings reach only the rightful owner. 89ld enforces this step to maintain a fair and secure platform.
If verification is rejected, there is no need to worry. First, contact the support team via live chat and find out the reason. This usually happens because a document image is blurry or the names do not match. Resubmitting the correct documents will resolve it quickly.
Deposits
After logging in to 89ld, go to the "Deposit" option and select Nagad as the payment method. Enter the amount (minimum ৳100), send money from Nagad to the provided number, and submit the transaction ID. Your balance will be updated within a few minutes.
89ld does not charge any deposit fees. However, the send money charge set by your mobile banking app (bKash, Nagad, Rocket, or Upay) may apply. That is governed by the respective service's own policy — there are no additional charges from 89ld.
Occasionally there may be a slight delay due to network issues. First, wait a few minutes. If it still does not appear, contact us via live chat or at [email protected] with your transaction ID and amount. The support team will verify and resolve it quickly.
89ld currently supports four deposit methods: bKash, Nagad, Rocket and Upay. The minimum deposit amount is just ৳100 for all of them. Rocket is Dutch-Bangla Bank's mobile wallet service — it can also be used directly.
The minimum deposit amount for each payment method is ৳100. This is the same for bKash, Nagad, Rocket, and Upay. You can start with a small amount, which is quite convenient for new players.
Account & Login
Click the "Forgot password?" link on the login page. Enter your registered email or mobile number and an OTP or reset link will be sent to you. Follow the instructions to set a new password. If you have trouble, the support chat can help.
There are a few common reasons for login failure: incorrect password or username, account temporarily suspended, or a browser cache issue. Try clearing your browser cache and attempting again. If that does not work, contact live chat or [email protected].
No, only one account is permitted per player. Opening multiple accounts from the same person or the same device is against the rules and risks all accounts being suspended. If you have forgotten an old account, get help from support.
A username is best made up of English letters and numbers — easy to remember but hard to guess. A password should be at least 8 characters long and include a mix of uppercase letters, lowercase letters, and numbers. Avoid using your date of birth or simple number sequences.
Welcome Bonus
Wagering is calculated on the bonus amount only — not on the deposit and bonus combined. For example: if you deposit ৳1,000 you receive a ৳1,000 bonus. A 10x wagering requirement on that ৳1,000 bonus means you need to place a total of ৳10,000 in bets before withdrawing the bonus. The deposit amount is not included in this calculation.
The welcome bonus is available when you make your first deposit into your account. Deposit a minimum of ৳100 and you will receive a 100% bonus, up to ৳20,000. For example, depositing ৳1,000 will bring your total balance to ৳2,000. Check the promotions page or ask support for instructions on claiming the bonus.
Slot games and fishing games generally contribute the most toward completing the wagering requirement. Some games may count partially and some may be excluded entirely. The full list of which games count and at what percentage can be found in the terms and conditions — you can also ask support to be sure.
A bonus has a set expiry period — if the wagering requirement is not met within that time, the bonus may expire. The specific timeframe is stated in the current promotion's terms. Play in time and read the conditions on the promotions page carefully.
Yes, in most cases a bonus can be cancelled after it has been accepted. Keep in mind, however, that cancelling a bonus will forfeit the associated bonus balance and any winnings earned from it. If you want to cancel a bonus, let support know directly via live chat.
VIP Benefits
89ld has five VIP levels in total: Bronze (weekly cashback up to 0.2%), Silver (0.5%), Gold (0.7%), Platinum (1.0%), and Diamond (1.2%). The higher the level you reach, the more cashback you receive each week.
Playing regularly and staying active on the platform is the key. Playing more and depositing regularly is evaluated, and you can gradually move up to higher levels. Reaching each level requires consistent activity over time — a single large deposit alone is not enough.
In addition to weekly cashback, VIP members enjoy priority support, special promotional offers, and personalized perks at higher levels. Special events and rewards are sometimes available for higher-level members as well. Contact support for more details.
At the end of each week, cashback is added to your account at the percentage set for your VIP level. For example, a Gold member will receive up to 0.7% cashback per week. Check the VIP promotions page for detailed figures for a specific week.
Cashback is generally added to your balance and can also be used for gameplay. Whether withdrawal conditions or additional wagering apply is stated in each week's promotion details. For specific information, asking via live chat will get you an immediate answer.
Still have questions? We are always here.
If the answers above did not solve your issue, our support team is available 24/7 in both Bengali and English. You will get the fastest response via live chat.
Contact Us on Live Chat
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