89ld's Privacy Policy
Your personal information is completely safe with us — we protect your privacy through SSL encryption and strict data protection standards.
89ld ("we", "us", or "platform") has prepared this Privacy Policy ("Policy") to clearly explain our commitment to protecting the information of our users ("you", "your"). When you use the 89ld platform, this Policy describes in detail what information we collect, how it is used, who it is shared with, and what rights you have over your information.
This platform is operated exclusively for users aged 21 and above. By using our services, you are considered to have read, understood, and accepted this Privacy Policy. If you disagree with any part of this Policy, please refrain from using our services.
1. What Information We Collect
When you create an account or log in to 89ld, we collect the following information:
- Full name and username
- Email address
- Date of birth (for age verification — minimum 21 years)
- Mobile number
- Address and country
- Identity verification documents (where required)
Information we collect to manage financial transactions on the platform:
- Deposit and withdrawal history
- Identifying information related to payment methods (bKash, Nagad, Rocket, Upay)
- Transaction amounts and timestamps
- Records of bonus and promotion usage
The following information may be collected automatically while you use the platform:
- IP address and geographic location (country or region level)
- Device type, operating system, and browser
- Cookies and session data
- Navigation and usage patterns on the platform
- Login time and connection method
2. Purpose of Using Information
89ld uses collected information for the following legitimate purposes:
Section 2.1 — Service Operation & Delivery- Creating, verifying, and managing accounts
- Processing deposits, withdrawals, and other financial transactions
- Providing bonuses, cashback, and VIP benefits
- Delivering gaming services without interruption
- Personalizing the user experience
- Detecting and preventing unauthorized access to accounts
- Taking measures against financial fraud and money laundering
- Identifying multiple accounts or bonus abuse
- Keeping the platform protected from cyberattacks
- Monitoring users' gaming behavior
- Identifying excessive or problem gaming and providing support
- Managing voluntary limit-setting and self-exclusion features
- Providing 24/7 support via live chat and email ([email protected])
- Sending notifications about important updates and policy changes
- Informing you about relevant promotions and offers (with your consent)
3. Information Sharing & Disclosure
89ld does not sell, rent, or transfer your personal information to third parties for marketing purposes. However, information may be shared in the following limited circumstances:
Section 3.1 — Technology & Service PartnersCertain trusted third-party services are used to operate our platform, such as payment processors, cloud hosting providers, and cybersecurity firms. These partners are given limited access only to the information needed for their specific tasks, and they are required to comply with our privacy standards.
Section 3.2 — Legal ObligationsWe may disclose information when required by a court order, a lawful request from law enforcement, or other legal obligations. In such cases, we will provide only the information that is legally required.
Section 3.3 — Business ChangesIn the event of a change in company ownership, merger, or acquisition, user information may be transferred to the new authority. In such circumstances, we will notify users in advance and their rights will be preserved.
4. Cookies & Tracking Technologies
Cookies are small text files stored in your browser. 89ld uses cookies to operate the platform effectively and to improve your experience.
- Essential Cookies: Required to maintain login sessions, ensure security, and operate core functionality.
- Functional Cookies: Used to remember your preferences (language, display settings).
- Analytics Cookies: Used to understand platform usage patterns, which helps improve the quality of our services.
You can block or delete cookies at any time by changing your browser settings. Please note that disabling essential cookies may cause some parts of the platform to not work properly.
5. Data Retention & Security
We retain your information only for as long as it is necessary or legally required. In general:
- Active account data: fully retained while the account remains active.
- Closed account data: may be retained for a specific period after account closure due to financial and legal obligations.
- Transaction records: retained for an extended period in accordance with financial regulations.
89ld uses industry-standard security measures to protect your information:
- SSL/TLS encryption for all data transmissions
- Stored data protected through encryption
- Strict access controls — only authorized staff can view information
- Regular security audits and vulnerability testing
- Automated monitoring systems to detect suspicious activity
6. Your Rights & Controls
You have the following rights regarding your personal information. To exercise these rights, please contact our support team.
Right to Access
You can find out what information we hold about you and how it is being used.
Right to Rectification
You can request that incorrect or incomplete information be corrected.
Right to Erasure
In certain circumstances, you can request that your information be deleted — subject to legal obligations.
Right to Data Portability
You can request to receive your information in a structured format.
Right to Restrict Processing
In some cases, you can request that the processing of your information be restricted.
Right to Opt Out of Marketing
You can request to be removed from promotional communications at any time.
7. Protection of Minors
89ld is a platform operated entirely for adults (aged 21 and above). We do not knowingly collect any personal information from minors.
Age verification is a mandatory step in the account registration process. If a user's age is confirmed to be under 21 during verification, that account will be closed immediately and all information associated with it will be deleted.
If you become aware that a minor is using or has attempted to use our platform, please notify our support team immediately.
8. Third-Party Links & Services
Our platform uses game providers, payment processing services, and other third-party services. These third parties may have their own privacy policies, and 89ld is not responsible for their policies.
Game providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may separately store gameplay data on their platforms. Please read their own policies to learn about their privacy practices.
9. Policy Changes & Updates
89ld may amend or update this Privacy Policy when deemed necessary. If significant changes are made, we will notify you in the following ways:
- By posting a notice on the platform
- By sending a message to your registered email address
- By updating the "Last Updated" date at the top of this page
If you continue using the platform after being notified of changes, you will be considered to have accepted the new policy. We therefore encourage you to visit this page regularly.
10. Contact & Complaints
If you have any questions, concerns, or requests to exercise your rights regarding this Privacy Policy, please contact our support team:
- Email: [email protected]
- 24/7 Live Chat: visit the platform to get started
- Support: available in both Bengali and English
We aim to process any information-related requests promptly. Processing time may vary depending on the nature and complexity of your request.
Have more questions? We're always here
Our 24/7 support team is always ready to answer any of your questions in Bengali.
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